Privacy
Policy

Uptide is a Dutch-registered company supplying pharmaceutical-grade research compounds to qualified researchers. This Privacy Policy explains how we collect, use, and protect personal data in connection with your use of our website and services.

For privacy-related enquiries, contact us at privacy@uptide.eu.

We collect only the personal data necessary to operate our service:

• Contact data: name, email address, telephone number
• Delivery data: shipping address and billing address
• Order data: products ordered, transaction amounts, order history
• Payment data: payment confirmation references (we do not store card numbers or bank details)
• Technical data: IP address, browser type, pages visited, session duration
• Account data: hashed password, saved addresses (if you create an account)

We process personal data for the following purposes:

We use minimal, functional cookies and browser local storage for:

• Shopping cart persistence across pages and sessions
• Authentication session tokens (if logged in)
• Language and display preferences

We do not use advertising cookies or third-party tracking pixels. We may introduce analytics in the future, at which point this policy will be updated and consent obtained where required.

We share data with trusted third parties only where necessary to operate our service:

• Payment processors (Mollie) — to process payments securely
• Shipping carriers — to deliver your order
• Email delivery (Resend) — to send transactional emails
• Database hosting (Railway) — to store order and account data

All service providers are contractually bound to handle your data in accordance with GDPR requirements. We do not sell personal data to any third party.

We retain personal data only as long as necessary for the purpose it was collected, or as required by law:

• Order and invoice records: 7 years (Dutch tax law requirement)
• Account data: until account deletion or 3 years of inactivity
• Technical/log data: up to 90 days

Under GDPR, you have the following rights regarding your personal data:

To exercise any of these rights, email privacy@uptide.eu. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data is transmitted over encrypted HTTPS connections.

No method of transmission over the internet is completely secure. While we take every reasonable precaution, we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. The current version is always available at this URL with the date of last update. For material changes, we will notify account holders by email.